[메가존클라우드] Managed Service Engineer | 메가존 Careers

[메가존클라우드] Managed Service Engineer | 메가존 Careers

[메가존클라우드] Managed Service Engineer | 메가존클라우드(주) | Tech | Cloud Engineer | 경력 | 정규직 | 메가존클라우드(주) | 상시 채용

[Global Tech Service]센터를 소개합니다! Global Managed Service Operations - Operate/manage the Managed Service business for MZC's global customers - Provide global 24-hour operational services (Follow the Sun) Standardize global technical service delivery model - Establish a foundation for cooperative response regardless of the country of location - Improve workflow for responding to global technical service requirements Prepare technical service organizations for new regions 이런 일을 해요! The Global Managed Service Engineer is responsible for the KR Follow the Sun operations, providing managed services to global customers. The engineer is a member of Megazone Cloud’s Managed Services delivery team, he or she is responsible for ongoing support, escalations from the monitoring team, and proactive maintenance for our client’s cloud platform through the Managed Services teams processes, procedures, and tools. As a Cloud Managed Service Engineer, you will be a critical part of our core team that is essential to the success of our Managed Services division. 이런 분과 함께하고 싶어요! 🙋🏻‍♀️ - Support of client’s Cloud infrastructure, including response to any escalations from the monitoring team to help analyze and resolve incidents for customers’ infrastructure running in AWS. - Communicate ticket status information to all team members and escalate cases to appropriate staff as necessary to ensure cases are closed promptly. - Interact with clients to identify issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls. Communicate technical issues and solutions with clients in business terms. - Configuration and tuning of cloud-based tools, managing cost, security, and compliance for the client’s environments. - Create and maintain updated documentation for each client’s environment. - Promote best practices to enhance and improve organizational processes. - Participate in weekly and monthly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client’s environment. - English ability (Speaking) 이런 경험이 있으면 더! 좋아요🙆🏻‍♀️🙆🏻‍♂️ - Minimum experience: 3 years of experience in infrastructure management or deployment projects. Plus, 2 years of experience in AWS infrastructure management or deployment projects. - Bachelor’s degree in Computer Science, Mathematics, or a related field. - Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment. - Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management. - Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments, and solving network issues. - Operational knowledge of scripting languages. - Client relationship skills and experience managing vendors. - Ability to work in a fast-paced, rapidly changing environment. - Strong desire for personal development and learning. - Delivery-focused with the ability to drive tasks forward and meet demanding deadlines. - Strong problem investigation and diagnosis skills. 포지션 정보 - Cloud 경력 3년 이상 - 전공무관 - 고용형태 : 정규직(정규직 전환을 위한 3개월 평가기간 계약직 운영) - 근무지 : 서울 합류 여정 - 채용과정 : 지원서 제출 > 실무 면접 > 최종 면접 > 입사 조건 검토 > 최종 합격 - 직무에 따라 전형 절차는 달라질 수 있어요. 지원 시 유의사항 - 지원서 내용, 또는 전형 진행 중 허위 사실이 있는 경우 전형 진행이 취소 될 수 있어요. - 보훈대상자(취업보호대상자) 및 장애인은 관련 법령에 의거해 우대돼요.